Our Policies

General Policies

  • Please arrive 15 minutes before your scheduled appointment time to find parking, complete necessary client forms and to change into a robe if having multiple services.
  • All valuables should be stored in a secure location at the time of service. Hidden Door Medspa is not responsible for any lost items.
  • We kindly request that all cell phones are silenced before entering the spa, as not to disturb other guests.
  • For all payments in the form(s) of gift certificates, and vouchers please have proper documentation ready upon arrival.

Cancellation Policy

A cancellation fee of $25 will be added to the balance of the next visit if an appointment is cancelled without 24 hours notice.

Arriving more than 10 minutes late to a scheduled appointment may result in the cancellation or rescheduling of your appointment. Please understand that arriving late may limit the time available for your treatment, thus lessening the effectiveness and your pleasure.