Shipping Policy

Hidden Door ships to all 50 US states. We do not currently offer international shipping.

When will I receive my order?

Product orders are processed in the order they are received, usually within 1–2 days from the time your order is placed.

All orders are shipped from the Dallas / Fort Worth area via USPS Priority, and should arrive within 2–3 days from shipment date.

Lost or Stolen Packages

If your package has a status of delivered but is missing, we ask that you notify us within 1 week of receiving confirmation of shipment. After receiving your report of a lost package, we will open a support ticket with USPS and attempt to have it located. Hidden Door is not responsible for packages delivered to an incorrect address due to information provided by the customer on orders placed.